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Customer Success Manager

Full time / Remote only
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About Green Pixel

Green Pixel is an international startup transforming the way how design service is perceived. Trusted by 200+ individuals to support their daily design needs and leading brands like Hyundai, The NYT and HappySocks.
Our designs are working on the edge of making the impossible a reality - our designs helped sell $20 million worth of virtual currency in a week; our designs convinced leaders from Facebook, Google and Uber to travel to Riga and speak at a local conference; our designs are breaking into as of yet untapped opportunities and markets, e.g. designing fintech products for vegans.

About the role

We're looking for a Customer Success Manager to join our team at GreenPixel. We're a fast-growing, international startup that aims to transform the way design service is perceived.

Our company is fast-paced and hard-working. What drives us forward is our commitment, trust, and belief in not only our individual strengths, but also the strength of the entire team.

Your goal - streamline the entire user experience for our clients needing go-to management & support.

On a daily basis you’ll works closely with other teams such as marketing & sales.

Responsibilities

Since we are expanding, your role will expand as you grow, having the possibility to choose the direction of your growth. Still, as your main task will be:

  • Be responsible for the customer journey
  • Set up daily priorities for designers
  • Drive true value for customers
  • Lead cross-functionally to drive customer success
  • Help foster a company-wide culture of Customer Success
  • Drive alignment with Account Managers  (sales function) on renewal and up-sell strategy and focus on selling with a retention focus
  • Support core metrics for our company and our CS team
  • Propose improvements to your team’s organizational structure
  • Achieve operational excellence

About you

  • 1+ years of experience of hands-on Customer Operations / Customer Success experience
  • Ability to multitask
  • Experience with sales & business operations
  • Interest to drive change management, build aligned tooling and develop methods to measure and systemize CS KPIs
  • Have experience in a continually changing environment where you are agile and able to adjust strategies and realign priorities (aka ability to adapt)
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • High emotional intelligence and ability to work under pressure
  • Experience with Success technology tooling (eg HubSpot, Looker, CS tools etc.)

What we can give you

  • Professional certification
  • Optional flexible working hours
  • Commitment to your professional growth
  • Health Insurance
  • Language course coverage
  • Active and interesting Online Office - games, gatherings, discussions, activities…
  • Crowdbonus - every month colleagues reward each other
  • ...and more! You will find it out when you join the interview!